Rapid Feedback

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Let's lay the foundation for your organization to master Improvement Agility!

In this lesson we review the basics of building a culture of Improvement Agility and start implementing a rapid feedback feedback process.

Improvement Agility


Improvement Agility is your organization's ability to rapidly, and successfully, adapt to changing business needs. This applies to both normal operations and major event.

Normal Operations

Within your company's daily, normal operations, Improvement Agility is having a culture that values trying new ideas, experimenting and always looking for ways to find new ideas and take action on them quickly. 

Major Events

Your organization or team may experience external, major events that force to quickly pivot or shift operations. These are typically temporary outside forces like health pandemics, an industry disruptor, major economic changes, significant new legislation, etc. It's an event with a definite duration that arrives from forces beyond your control. But if your organization has Improvement Agility, you will have plans in place to be able to adjust to these changes factors swiftly and effectively.

Culture of Improvement Agility


A culture of improvement agility means valuing trying new ideas, improving locally (or within your own sphere of influence), a willingness to fail and learn from failures and always seeking rapid feedback.

This culture is very intentional and requires leadership to demonstrate and to reinforce desired behaviors. If you organization isn't there yet, be patient! As a continuous improver, you will learn and apply the behaviors and tools to start making that shift.

Rapid Feedback:


The foundation of Improvement Agility is implementing a rapid feedback process. It's about seeking feedback and quickly taking action...then continuing that cycle perpetually.

In the video above, you'll learn how to implement Plusses & Deltas to gather feedback and new ideas from your team.

Download the Rapid Feedback Guide to lead your team through Plusses & Deltas.

Action Items for This Lesson


  • Daily: Self-reflection and self-critique
  • Daily to Weekly: Conduct Rapid Feedback (Plusses & Deltas) with your team or workgroup 
  • Regularly: Conduct Rapid Feedback (Plusses & Deltas) with your project team(s) or during major events

Lessons in this Course:

downloads for this course